As a new energy vehicle built by EVA pure electric platform under Mercedes-Benz,EQEThis was expected, but the market performance was not satisfactory. Since listing (23 months),The sales volume is only 12,669 vehicles..
What is even more worrying is that manyMercedes EQEThe owner reported that there was a problem with the vehicle.
Recently, a Ms. Zeng from Shanghai bought a car on June 27, 2024.Mercedes EQEWhen the vehicle is started on the night of picking up the car, the instrument screen prompts: "Fault ","can’t trailer ".
Subsequently, Ms. Zeng quickly called the sales staff of the 4S shop, but the reply was: "It is normal for a new car to appear this prompt.It is recommended to turn off the fire and lock the car for ten minutes. "
Ms. Zeng waited patiently for about twenty minutes, but the result was disappointing and the car still couldn’t start. In desperation, Ms. Zeng decided to call a trailer.
But in the process of Ms. Zeng calling for a trailer,The vehicle suddenly returned to normal.Then it canceled the trailer.
The next day, when Ms. Zeng went to the 4S shop for maintenance, there was a dramatic scene.
After checking, the after-sales personnel saidCan’t find the problem. Shortly after the words sound just fell, the car screenThe fault codes of "Fault" and "No Towing" appear again.
So, the after-sales personnel dragged the vehicle to the workshop for computer testing, and finally found out that it wasHigh voltage battery failure.
The solution provided by Mercedes-Benz manufacturers is as followsUpgrade the high-voltage battery software,He also said that if the vehicle breaks down again in the future, it will be tested and sent to the German headquarters.
But I never imagined that on the afternoon when Ms. Zeng went to the 4S shop to pick up the car (July 6), there was a new problem with the vehicle-Carplay can’t be connected, reversing images can’t be displayed,After a while, these problems recovered themselves.
Ms. Zeng contacted the staff in the store and suggested Ms. Zeng.Observe and use.
However, the next day, when Ms. Zeng put into reverse gear,The reversing image disappeared again.
Go to the 4S shop for inspection, but the after-sales staff told me:Computer testing found no problems.
According to Ms. Zeng’s memory: from the first day of picking up the car to the present, I have been working with 4S stores every day.Trying to communicate the return of the carHowever, the answer is always that it does not conform to the "Three Guarantees of Automobile Law".
However, Ms. Zeng knows that the fault of the vehicle has not really been solved. In desperation,Make a claim for compensation. However, the staff of the 4S shop who bought the car insisted that the compensation given by the manufacturer was only 2 maintenance.
Ms. Zeng tried to win compensation from the 4S shop, but the answer was no.
During the period, Ms. Zeng also called the Mercedes-Benz manufacturer many times, but it was like a stone.Things are not making any progress.
In fact, Ms. Zeng’s experience is not a case.
Recently, we have received many complaints from Mercedes-Benz owners, and most of the problems can’t be found in the 4S shop.
for exampleMr. Deng’s Mercedes EQEAppears twice when driving at high speed.Headlights go out, the car is black.4S shop has been repaired for more than 20 days, and the root cause of the failure has not been found, only the vehicle has been found.There is something wrong with the headlight switch.I took this as a solution to the problem and got things done hastily.
Mr. Wang’s is in use.The whole vehicle loses power, the power disappears, the vehicle has a black screen, and the steering wheel loses power.Overhaul in 4S shop for many days, delayed.The cause of the failure was not found..
multidigitMercedes benz cOwner’s reactionAbnormal sound of B-pillar /C-pillar, foam glue, rivet and pry the sheet metal. ……The problem cannot be solved, which affects driving safety.
Wei xiansheng’sMercedes S400luxuriousFrom the end of 2022, the car machine often goes black/restarts repeatedly.
Up to now, the store has accumulated.The maintenance days exceeded 30 days, during which the host was replaced three times and the system was upgraded many times.The problem has not been solved.
……
What happened to the above car owners makes people think deeply. As a century-old luxury brand, Mercedes-Benz has always prided itself on high quality and excellent service. Why?Frequent quality problems and after-sales difficulties.?
Taking the EQE problem of Ms. Zeng of Mercedes-Benz as an example, we find that the vehicle manufacturing time is October 2022, which is hard to avoid.doubtThe high-voltage battery failed because the vehicle was in storage,Failure to properly protect the battery and damage it..
Of course, it does not rule out thatThere may be loopholes in battery production..
But no matter what the reason, 4S stores and manufacturers can’t shirk or delay ….. let users pay for the vehicle problem.
Instead, we should be soberly aware that the key reason for the low vehicle sales is thatPoor quality and declining after-sales service.
Therefore, we hope that Mercedes-Benz brand will reflect deeply, strengthen product quality control and strictly control every production link; At the same time, optimize the after-sales service system, improve the service level and efficiency, and earnestly take users as the center. Only in this way can we regain the trust and market share of consumers.
Today’s topic:After reading the above, will you still buy a Mercedes?Please leave a message in the comments section.