This Volvo XC90 has a high failure rate!
Mr. Li of Hangzhou bought a Volvo XC90 in November last year, which belongs to the highest grade model of this brand. However, so far, it has appeared one after another.If the co-pilot doesn’t sit, it will give an alarm, the cushion frame below will rust, the skylight will leak, the engine fault light will flash, and the airbag will fail.Wait a series of questions.
Complainant Mr. Li:
First of all, the first problem is that I found that this seat can’t be adjusted. At first, I couldn’t adjust it. I left it in a hurry. When I used it again, I found that it couldn’t be used. When I went to the 4S shop again, I found that there was a missing accessory. Then I found that the seat would automatically alarm.
Mr. Li said that the initial minor problem was solved after one or two repairs, but with the arrival of the rainy season, the skylight leaked again.
Complainant Mr. Li:
When I went to the 4S shop, he measured that the skylight water pipe was not blocked and the running water was very smooth. How can it leak? ) When the corners of the water pipes are overlapped, the rivets may not be firmly combined. The first time I went there, I didn’t check the problem. I asked him to pad the paper, and the second time I suspected it was this place, and then I handled it. (Is it handled now? ) Now who knows, it will take a long time. If it rains for two or three days, there will always be water accumulation, and there will always be water seepage grooves in the skylight.
Two days after the interview, we contacted Mr. Li again. He said that the repaired skylight was leaking again. It seems that the 4S shop didn’t get the idea.
In addition, the trouble that made Mr. Li uneasy also came. When repairing the fault that the co-pilot called the police without sitting, he found that the co-pilot cushion skeleton was badly rusted. Could it be a soaking car?
Complainant Mr. Li:
The car that I haven’t had for half a year is rusted like this. I suspect it is a soaking car. The 4S shop told me that it was by sea. How did it rust like this by sea?
Special technician Zheng Jun:
I just looked at it. It’s unlikely. I suspect that it is not the problem of going by sea or land. I suspect that the paint was not in place when spraying the skeleton.
Complainant Mr. Li:
When the after-sales manager called me, I recorded it. He also admitted that there were many abnormal problems in the car, so you should treat the abnormal problems as abnormal instead of normal. I bought your car for quality. There are 70 to 80 problems in the new car for half a year. How can you let a consumer trust you? The single problem may not be too big, but there are so many problems in the car for half a year.
Special technician Zheng Jun:
Did the 4S shop give you any solutions?
Complainant Mr. Li:
He said he would extend my warranty for two years, and verbally promised to return my car if there were so many failure rates again.
Special technician Zheng Jun:
Then this can’t just be a verbal promise.
Complainant Mr. Li:
I asked him to write a paper certificate and he didn’t agree.
Rust condition of passenger seat skeleton
As for why the seat frame rusts, Manager Bao of the sales department of Hangzhou Zhongwo 4S Store said so.
Manager Bao of Sales Department of Hangzhou Zhongwo 4S Store:
This skeleton is made of pig iron, which will definitely involve a little rust. Pig iron is not rust-proof, because all Volvo seats are made of pig iron. In case of an accident collision, its seats can be pulled back, so as to prevent people from being exposed to some safety hazards.
Today’s car reporter:
So this rust is normal?
Manager Bao of Sales Department of Hangzhou Zhongwo 4S Store:
I didn’t say it was normal, just said it could be rusted.
Today’s car reporter:
Then why didn’t you do anti-rust treatment at first?
Manager Bao of Sales Department of Hangzhou Zhongwo 4S Store:
I don’t know about this. After all, we are not a manufacturer.
Today’s car reporter:
There is another problem that the skylight leaks, and the owner said it leaked again these two days.
Manager Bao of Sales Department of Hangzhou Zhongwo 4S Store:
At that time, it was equivalent to saying that it was not repaired. It was just a preliminary inspection. Because we were involved in disassembling something, the owner wouldn’t let us disassemble it, so the owner was in our store yesterday. We gave him the scooter, and his car was here. He also agreed to disassemble it for us. Finally, we confirmed what the problem was.
Today’s car reporter:
There are so many problems now, is it the workmanship?
Manager Bao of Sales Department of Hangzhou Zhongwo 4S Store:
I don’t know, I can only say that the failure rate of his car is really a little high. We have almost negotiated some questions about the customer yesterday, but he will go back and discuss some details.
Full video of the program:
Moderator Jiang Xin
The failure rate is on the high side, that is, Mr. Li is unlucky enough to buy back such a car. As long as both parties reach an agreement on the repair and compensation, all the problems of the vehicle will be solved in the end. However, we think that this is not just a matter of luck, but also reflects the worrying quality of vehicles from a certain angle. I hope this is just an example.
This article is the original manuscript of the Automobile Division of Hangzhou Wenguang Group.
Produced by "Today’s Automobile Column"
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